What is offshore outsourcing?
The concept of outsourcing has been in existence for quite a long time now. When you outsource your processes to a company overseas for a structured growth and increase in revenue without any additional investment it is called offshore outsourcing.
I do my business in the United States of America and you are in India. How do you think you can work for me living in another continent?
There are at least a couple of factors that makes this possible. First, it is the technology that has connected the world together which has made it possible. Secondly, it is the time difference. When it is day in the United States it is night in India and vice versa. This means that we work when you work in the day and we also work when you sleep in the night. We run 24/5 operations in different shifts.
In what way you say you can increase the revenue in my existing business?
We go by the concept that “money saved is money earned”. Typically when you start outsourcing to us you end up saving a lot of cost in terms of software licenses, hardware, salary, HR benefits, insurance coverage, etc. In other words you will have a bigger team working for you without any additional cost and that too 24 hours a day for 5 days a week. You would be operating only with the required number of staff for liaising with your team over in India and with complete control on your hands.
Being in the same business are you not my competitor?
NO. We do not work with any providers directly. We work only with Medical Billing Companies. So we are not a threat to anyone’s business as we only help you grow.
How can I benefit from working with Rising Solutions?
Rising Solutions guarantees that your account is handled in the most appropriate manner and the service is delivered on time, on budget, and in accordance with the latest quality and technical standards. You can outsource to Rising Solutions services ranging from a simple utility to a total service package of your business. Our services are confidential and reliable. By using our services, you will reduce your cost. You will also achieve savings on equipment, maintenance and infrastructure required during the delivery process.
Do you have the right people and infrastructure to support my processes?
Undoubtedly. All our staffs are University graduates and are well trained in the concept and processes of Medical Billing. We have the experienced set of information technology people to support us in our processes. In terms of infrastructure, we have all the necessary equipment in place. All our employees work on Pentium 4 machines.
Who is the promoter of this company?
Please visit the “About Us” page in the website to know more about the promoter and the management profile.
Will you work well with my already existing staff?
Yes. The scenario of an in house staff/manager, who assigns work to outsourcers, works well. If you're in a situation where you have work that needs to be done, but your current staff is overloaded, and the work requires high work timings and greater accuracy, Rising Solutions is the first call you should make.
How do you guarantee quality of work?
The utmost priority given is for the quality of work done. For this we have three levels of audit. Apart from this whenever if there is any change or instruction from you we will ensure that it is documented and incorporated from the next instance.
How can I keep track of my accounts' status?
The team that works for you will be the best of the breed that will go by your instructions and will ensure that except the distance you do not feel any difference in the way the accounts are handled and you will always feel the comfort of having the control sitting remotely. Of course, we're always available to answer any of your queries 24/7 either by phone, email, chat or fax. In addition, we hold regularly scheduled review meetings to receive instructions and talk about work done.
How would I know that the confidential data are protected?
Rising has effective measures for its physical security, like round the clock manned security desk and digital smart card authenticated entry. All personnel are bound by PHI confidentiality and non-disclosure agreements. Duplicating facilities are disabled to ensure that no PHI is taken out of office. At Rising, the HIPAA Privacy Rule records retention requirement will be strictly adhered to. All records designated by HIPAA in this retention requirement will be maintained in a manner that allows for access within a reasonable period of time. After the records retention time it will be destroyed as per the data destruction policy.
Can I try your services first before signing a contract for a full account or a complete range of service?
Yes, you can request us to do a pilot project. We will complete a simple pilot project of any of the service you request us which would serve as a proof of concept for you to understand that you are dealing with the right company.